Privacy Policy

KATHA OTTPRIVACY POLICY

Last Updated: 27 October 2026

Platform Name: KATHA OTT

Website: https://katha.video

Company Name: Karthi Media & Broadcasting Pvt. Ltd.

Location: Hyderabad, Telangana, India

1. Introduction

Karthi Media & Broadcasting Pvt. Ltd. (“KATHA,” “we,” “our,” or “us”) operates KATHA OTT, an online entertainment platform that provides access to movies, web series, short films, and other digital audiovisual content.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, create an account, purchase a subscription, stream content, or interact with our services.

By using KATHA OTT, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will obtain it in the prescribed manner.

2. Information We Collect

Depending on the services you use and the features available on our platform, we may collect the following categories of information.

2.1 Personal and Account Information

When you register for or use KATHA OTT, we may collect:

• Name and display name.
• Email address.
• Mobile phone number.
• Account login and authentication information.
• Profile preferences and account settings.
• Information you provide when contacting customer support.

We collect only the information reasonably necessary for the relevant purpose, subject to applicable law.

2.2 Payment and Transaction Information

When you purchase a subscription or make a payment, we may process information such as:

• Subscription plan and validity.
• Transaction reference and payment status.
• Purchase and billing history.
• Refund or cancellation requests.
• Payment method details made available to us by authorized payment providers.

Payments may be processed by third-party payment gateways. Full card details, banking credentials, and other sensitive payment information may be handled directly by the relevant payment provider rather than stored by KATHA.

2.3 Viewing and Usage Information

To operate and improve our OTT services, we may collect information relating to your use of the platform, including:

• Movies and shows you watch.
• Viewing history and watch progress.
• Search queries and browsing activity.
• Watchlist and content preferences, if those features are available.
• Playback activity, such as play, pause, and completion.
• Interactions with available platform features.

This information may be used to provide viewing history, resume playback, personalize recommendations, and improve the user experience.

2.4 Device and Technical Information

When you access KATHA OTT, we may automatically collect certain technical information, such as:

• IP address.
• Device type and operating system.
• Browser type and version.
• Application version, where applicable.
• Connection and network information.
• Access timestamps and session information.
• Error reports, performance information, and diagnostic logs.
• Cookies and similar technologies, where used.

We use this information to maintain platform functionality, troubleshoot technical issues, detect misuse, and improve service reliability.

2.5 Communications and Customer Support

If you contact us through email, support forms, or other available communication channels, we may process the information you provide, including your contact details, the contents of your message, and the information necessary to resolve your request.

2.6 Information from Third Parties

Where applicable and legally permitted, we may receive limited information from authorized payment providers, technology vendors, hosting providers, distribution partners, or other service providers that help us operate KATHA OTT.

The information received will depend on the services involved and the applicable contractual and legal requirements.

3. How We Use Your Information

KATHA may use personal information for the following purposes:

1. Account management: To create, authenticate, maintain, and manage user accounts.
2. Streaming services: To provide access to movies, web series, and other authorized content.
3. Payments and subscriptions: To process transactions, activate subscriptions, manage renewals where applicable, and handle refunds.
4. Personalization: To remember preferences, maintain watch progress, and recommend content where these features are available.
5. Customer support: To respond to questions, complaints, and account-related requests.
6. Platform improvement: To analyze technical performance, troubleshoot errors, and improve our services.
7. Security and fraud prevention: To detect suspicious transactions, unauthorized access, misuse, and security threats.
8. Communications: To send account notifications, payment confirmations, service announcements, and other necessary messages.
9. Marketing: To communicate promotional offers and new content where permitted and, when required, with your consent.
10. Legal compliance: To comply with applicable laws, lawful requests, and regulatory obligations.

We will process personal information only on an applicable lawful basis and in accordance with relevant privacy requirements.

4. Legal Basis for Processing

Depending on the circumstances and applicable law, KATHA may process personal information:

• With your valid consent, where required.
• To provide a service or fulfill a transaction you have requested.
• To comply with legal obligations.
• For other lawful purposes permitted under applicable Indian law.

Where processing is based on consent, you may withdraw that consent through the available mechanism or by contacting us. Withdrawal does not affect processing lawfully carried out before withdrawal, and certain information may still need to be retained or processed where another lawful basis applies.

5. Sharing and Disclosure of Information

KATHA does not treat personal information as a product for sale. We may disclose relevant information to the following categories of recipients when necessary and legally permitted.

5.1 Service Providers

We may share relevant information with service providers that assist us with:

• Website hosting and cloud infrastructure.
• Video streaming and content delivery.
• Payment processing and subscription management.
• Customer support and communications.
• Cybersecurity, fraud prevention, and technical monitoring.
• Analytics and service performance.

Such providers may process information for the services they perform on our behalf, subject to applicable agreements and legal requirements.

5.2 Business and Content Partners

Where applicable, we may share limited information with content distributors, technology partners, or other business partners when necessary to deliver a requested service or fulfill an agreed transaction.

5.3 Legal and Regulatory Authorities

We may disclose information when required by applicable law, a valid legal process, a competent authority, or where disclosure is otherwise lawfully necessary to protect rights, safety, or security.

5.4 Business Transfers

If KATHA undergoes a merger, restructuring, acquisition, or transfer of business assets, personal information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.

5.5 Advertising and Analytics Providers

If advertising or third-party analytics tools are used on our platform, certain technical or usage information may be shared with the relevant providers in accordance with applicable law, your preferences, and any required consent.

The use of such services will depend on the actual tools implemented on KATHA OTT.

6. Cookies and Similar Technologies

KATHA may use cookies, local storage, and similar technologies to:

• Maintain login sessions.
• Remember user preferences.
• Support website functionality.
• Understand website performance.
• Detect suspicious activity.
• Measure the effectiveness of communications or promotions, where applicable.

Some cookies may be necessary for the website to function correctly, while others may be optional.

You can manage available cookie preferences through the controls provided on our website or your browser settings. Disabling certain cookies may affect some website features.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.

7. Data Security

We take reasonable technical, organizational, and administrative measures to protect personal information against unauthorized access, disclosure, alteration, loss, and misuse.

These measures may include access controls, secure communication protocols, authentication mechanisms, monitoring, and appropriate safeguards provided by our service providers.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

If a personal data breach occurs, we will take appropriate steps in accordance with applicable legal requirements.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required or permitted by applicable law.

Retention periods may depend on:

• Whether your account remains active.
• Subscription and transaction records.
• Customer support and complaint history.
• Security and fraud prevention requirements.
• Legal, tax, accounting, or regulatory obligations.
• The need to establish, exercise, or defend legal claims.

When personal information is no longer required, we will take appropriate steps to delete it or anonymize it, subject to applicable law and legitimate retention requirements.

Deleting your account may not result in the immediate deletion of every record where retention is legally required or otherwise lawfully permitted.

9. Your Privacy Rights

Subject to applicable law and any relevant conditions, you may have rights concerning your personal information, including:

• Access: Request information about personal data processed by KATHA.
• Correction: Request correction of inaccurate or incomplete personal information.
• Updating: Update account information through the available account settings.
• Erasure: Request deletion of personal information where legally applicable.
• Consent withdrawal: Withdraw consent for processing based on consent.
• Grievance redressal: Submit a complaint regarding our handling of personal information.
• Nomination or other statutory rights: Exercise any additional rights available under applicable law.

To exercise a privacy right, contact us using the details provided in the Contact Us section.

We may need to verify your identity before processing a request. Certain requests may be limited where information must be retained or processing is otherwise permitted or required by law.

10. Children's Privacy

KATHA OTT is intended to be used in accordance with applicable age restrictions and Indian law.

Where a child uses the platform, applicable parental consent and other legal requirements must be followed. We will implement the safeguards required by applicable law, including requirements relating to children's personal data, where relevant.

We do not intend to knowingly collect children's personal information in violation of applicable law.

If you believe a child has provided personal information in circumstances that violate our policies or applicable law, please contact us so that we can review the matter and take appropriate action.

11. Marketing and Promotional Communications

We may send service-related communications such as account verification messages, subscription confirmations, payment notifications, security alerts, and important policy updates.

Where permitted by law, we may also send promotional communications about movies, web series, new releases, and special offers.

You may opt out of promotional communications through an available unsubscribe option or by contacting us. Opting out of promotional messages will not necessarily stop essential account, security, payment, or legally required notifications.

12. Third-Party Websites and Services

KATHA may contain links to third-party websites, payment pages, applications, or other services.

These third parties may have their own privacy policies and data-handling practices. KATHA does not control the privacy practices of independent third-party services.

We encourage you to review the relevant privacy policy before providing personal information to a third party.

13. International Data Transfers

Depending on the hosting infrastructure and service providers used by KATHA, personal information may be processed or stored outside the state or country in which you access the service.

Where international transfers occur, KATHA will comply with applicable Indian data protection laws and any relevant restrictions, safeguards, or government requirements.

14. Account Deletion

If you wish to close your KATHA account, you may use any account deletion option made available on the platform or submit a request through our official support channel.

After verifying the request, we will process account deletion in accordance with our procedures and applicable law.

Certain transaction, security, or legal records may need to be retained for the period required or permitted by law.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business operations, or applicable legal requirements.

The updated version will be published on https://katha.video with a revised “Last Updated” date.

Where required by applicable law, we will provide notice or obtain consent before implementing relevant changes.

We encourage users to review this page periodically.